Mactan-Cebu International Airport (MCIA) won the 2025 Airport Service Quality (ASQ) Best Airport Award in the Asia-Pacific for the 5–15 million passengers category.
This marks the second time it has earned this recognition for outstanding customer experience.
The ASQ program measures passenger satisfaction in real time at airports worldwide. This year, nearly 707,000 travelers participated in the survey, and MCIA emerged as one of 88 airports recognized globally for excellence in departures.
“This ASQ Customer Experience Award is especially meaningful because it reflects the genuine voice of our passengers — the very people we serve every day,” Athanasios Titonis, Chief Executive Officer of Aboitiz InfraCapital Cebu Airport Corporation said.
“We are not just a point of transit, but a gateway designed to make travel efficient, comfortable, and well-connected for all our passengers. This recognition from our passengers affirms the dedication of our entire airport community in delivering Cebuano warmth and world-class hospitality,” he added.
Julius G. Neri, Jr., General Manager and CEO of Mactan-Cebu International Airport Authority, highlighted the strategic importance of the award.
“Winning this prestigious global accolade reflects the strong collaboration between the government and our private sector partners,” he said.
“By continuously elevating our operational standards and setting new benchmarks for efficiency, we are proving our readiness to handle the growing demand for Cebu as a global destination. We are committed to making MCIA the ultimate gateway to the Philippines,” he added.
MCIA’s recognition also reflects its close partnership with government stakeholders, which ensures smooth operations and optimized passenger experiences.
Justin Erbacci, Director General of ACI World, said, “This ASQ Customer Experience Award from ACI demonstrates the trust travellers place in Mactan-Cebu International Airport and reinforces its position as a top airport in the region for customer experience excellence. It reflects your team’s commitment to improving every step of the passenger journey.”
The 2025 ASQ Customer Experience Awards Ceremony will take place at the ACI World Airport Experience Summit in Istanbul, Türkiye, from August 31 to September 4, 2026.
